KVKK information notice.

Data controller

Your personal data is processed by Delivery One Teknoloji A.Ş., headquartered in Ankara, Türkiye, as the data controller. For any question or request about your personal data, contact us at info@delivery-one.com.

Personal data we process

Depending on the channel you use, we process the following categories of personal data:

• Identity and contact data: full name, e-mail address, phone number, company and job title (contact form, datasheet requests, job applications, newsletter).
• Request details: the product you are interested in, your daily parcel volume, the datasheet you chose and the message you write.
• Professional and application data: position applied for, CV, LinkedIn or portfolio link, the education and work history contained in your CV, and the message in your application.
• Chatbot data: the content of your conversation with the assistant and its time.
• Transaction security data: IP address, browser information, requested page and time recorded in server logs; cookieless, aggregated visit statistics.

Purposes of processing

• Receiving, evaluating and responding to quote, partnership and investor requests; preparing offers and planning deployments.
• Delivering the datasheet you requested and following up on your interest in our products.
• Receiving and evaluating job applications, conducting interviews and, with your consent, keeping your application for future positions.
• Sending product news and deployment announcements to newsletter subscribers who have given consent.
• Operating the website chatbot and improving the quality of its answers.
• Ensuring the security of the website and our information systems, detecting abuse and fulfilling our legal obligations.

Method and legal grounds of collection

Your personal data is collected electronically through the forms, the chatbot and the server infrastructure of this website, and by e-mail when you write to us. It is processed on the following legal grounds in Article 5 of the KVKK:

• Processing being necessary for the establishment or performance of a contract directly related to the parties (Art. 5/2-c): quote, partnership and investor requests, datasheet requests, job applications.
• Processing being necessary for our legitimate interests, provided that it does not harm your fundamental rights and freedoms (Art. 5/2-f): follow-up on datasheet requests, the chatbot, security logs and aggregated analytics.
• Fulfilment of a legal obligation (Art. 5/2-ç): retention of records required by law.
• Your explicit consent (Art. 5/1): the newsletter, keeping your application in our talent pool, and transfers abroad where no other legal ground applies.

Transfer of personal data

Limited to the purposes above, your personal data may be transferred to the following groups of recipients:

• Service providers: Amazon Web Services for hosting, data storage and e-mail delivery (European Union, Frankfurt); Anthropic for the language model behind the chat assistant (United States).
• Advisers: Our legal and financial advisers, where necessary.
• Authorities: Public institutions authorised by law, upon their request.

Transfers abroad are carried out under Article 9 of the KVKK: on the basis of an adequacy decision, standard contracts notified to the Personal Data Protection Board or, in exceptional cases, your explicit consent.

Retention

We keep personal data for as long as the purpose requires and for the periods set out in our Privacy policy (2 years for requests, 12 months after closure for applications, 6 months for chatbot conversations, 90 days for server logs), after which it is deleted, destroyed or anonymised.

Your rights under Article 11

Under Article 11 of the KVKK, you have the right to:

• Learn whether your personal data is processed and, if so, request information about it.
• Learn the purpose of processing and whether the data is used in line with that purpose.
• Know the third parties in Türkiye or abroad to whom the data is transferred.
• Request the correction of incomplete or inaccurate data.
• Request the deletion or destruction of the data under the conditions of Article 7 of the KVKK.
• Request that corrections, deletions and destructions are notified to the third parties the data was transferred to.
• Object to a result to your detriment that arises exclusively from automated analysis.
• Claim compensation for damage caused by unlawful processing.

How to apply

You can submit your requests under Article 11 of the KVKK, in line with the Communiqué on the Procedures and Principles of Application to the Data Controller, to info@delivery-one.com from an e-mail address you have previously notified to us or that is registered in our systems.

Please include your full name, your T.R. identity number (nationality and passport number for foreign nationals), your e-mail or postal address for the reply and the subject of your request.

Requests are concluded free of charge as quickly as their nature allows, and within 30 days at the latest. Where the procedure incurs an additional cost, the fee in the tariff set by the Personal Data Protection Board may be charged.